Help & FAQ

Fancast Cup is a competitive sports prediction platform where you can predict outcomes of real sporting events across multiple sports (football, tennis, basketball, etc.), compete in tournaments, and win prizes based on your accuracy. Think of it as a skill-based competition where your sports knowledge pays off!

Download the Fancast Cup mobile app from the App Store or Google Play, then:

• Sign up with your email and create a password
• Choose a unique username
• Verify your email address
• Start making predictions!

You must be 18 years or older to use Fancast Cup.

Yes! Creating an account and making predictions is completely free. Participation in all tournaments is free — no entry fees or payments required. You can compete for fun, earn XP and badges, and win virtual currency that can be exchanged for real prizes.

No. Fancast Cup is a skill-based competition platform, not gambling. Key differences:

• Free to play: You never deposit money or risk anything
• No entry fees: All tournaments are 100% free
• Skill-based: Success depends on sports knowledge and strategy
• Virtual currency: You win in-game currency, not cash

Since you don't deposit money and don't risk anything financially, this is legally classified as a skill-based competition.

• Browse upcoming events in the app
• Select an event to view available markets (winner, totals, handicap)
• Choose your prediction for each market
• Confirm your selections before the event starts
• Predictions are locked once the event begins

We offer multiple prediction markets per event:

• 1X2 (Football): Win, Draw, or Lose
• 12 (Tennis/Basketball): Winner (no draw option)
• TOTALS: Over/Under a specific score line (e.g., Over 2.5 goals)
• HANDICAP: Winner with a point spread adjustment

You can predict on one or all markets for maximum points!

Yes, you can edit predictions before the event starts. Once the event begins, predictions are permanently locked. Make sure to finalize your selections before kickoff/start time!

Predictions lock at the scheduled start time of each event. We recommend making predictions at least 5-10 minutes early to account for any technical issues or schedule changes.

Our scoring system rewards accuracy based on difficulty:

• Locked Points: Each outcome has assigned points
• Underdog Bonus: Correct underdog predictions earn more points
• Multiple Markets: Predict multiple markets per event for bonus points
• Correct Predictions: You earn the full locked points for each correct prediction
• Incorrect Predictions: You earn 0 points

Locked Points are the point values assigned to each prediction outcome when you make your selection. These values are determined by the probability of each outcome. Higher points = harder prediction. Your locked points are saved and don't change even if points update later.

Predictions are automatically scored after events are marked as "settled" with official results. This typically happens:

• Within 1-2 hours after event completion
• After official results are confirmed by our data provider
• Points are added to tournament leaderboards within minutes of scoring

If an event is cancelled or postponed:

• The event is marked as "cancelled"
• All predictions for that event are voided
• No points are awarded or deducted
• The event is excluded from tournament calculations

We offer multiple tournament formats:

• Daily Tournaments: 24-hour competitions, new ones every day
• Weekly Tournaments: Monday to Sunday competitions
• Monthly Tournaments: Full month competitions with larger prizes
• Sport-Specific: Tournaments focused on specific sports

All tournaments are 100% free — entry fees are never required!

Tournaments are joined automatically:

• Browse active tournaments in the app
• Make predictions on events within the tournament period
• You're automatically entered once you make your first prediction
• Track your ranking on the live leaderboard

Winners are ranked by:

• Total Points: Cumulative points from all correct predictions
• Minimum Predictions: Must meet minimum prediction requirements
• Tiebreaker: Win rate (correct predictions / total predictions)
• Final Tiebreaker: Earlier timestamp of first prediction

Most tournaments require a minimum number of predictions to qualify for prizes (e.g., 10+ predictions for daily tournaments). This prevents users from making only 1-2 "safe" predictions. Check each tournament's rules for specific requirements.

XP (Experience Points) is earned by being active on the platform:

• Making Predictions: +1 XP per prediction action
• Completing Quests: Daily and weekly quests award XP
• Unlocking Badges: Achievements award bonus XP
• Tournament Performance: Top finishes earn extra XP

XP increases your level and unlocks perks, badges, and bragging rights!

Badges are achievements earned by completing specific milestones:

• Prediction Badges: Make X correct predictions
• Tournament Badges: Top 10 finishes, tournament wins
• Streak Badges: Daily login streaks, prediction streaks
• Sport Badges: Master specific sports
• Underdog Badges: Correctly predict underdogs

Badges appear on your profile and showcase your accomplishments!

Quests are daily and weekly challenges that reward XP and coins:

• Daily Quests: Reset every 24 hours (e.g., "Make 30 predictions today")
• Weekly Quests: Reset every Monday (e.g., "Predict in 3 different sports")
• Rewards: XP, virtual coins, and badge progress
• Progress Tracking: Real-time progress updates in the app

Prizes are awarded as follows:

• Virtual currency: Win in-game currency for high tournament placements
• Prize redemption: Spend virtual currency on real prizes in our catalog
• Prize delivery: Real prizes are sent as personal gifts from administration
• Free system: No payment required — everything is earned through participation
• Nova Post delivery: All prizes are shipped exclusively via Nova Post, only within Ukraine, to a post office branch (відділення) or parcel locker (поштомат) of your choice

Important: Real prizes are provided at the administration's discretion as personal gifts. Virtual currency has no monetary value and cannot be exchanged for cash.

No. Since you only win virtual currency (which has no monetary value), and any real prizes are sent as personal gifts, no tax obligations arise. You don't receive cash payouts, so personal income tax and military tax do not apply.

See the up-to-date instructions on the Delete Account page. It explains the steps and what happens to your data after deletion.

Click "Forgot Password" on the login screen, enter your email, and we'll send you a password reset link. Follow the instructions in the email to create a new password.

We currently support predictions for:

• ⚽ Football (Soccer)
• 🎾 Tennis
• 🏀 Basketball
• 🏈 American Football
• ⚾ Baseball
• 🏒 Ice Hockey

More sports are added regularly based on user demand!

We use professional sports data APIs to ensure accurate, real-time event information, scores, and results. All data is verified before predictions are scored.

Please report issues using the contact form at the bottom of this page with:

• Description of the issue
• Event ID or Tournament ID (if applicable)
• Screenshots if possible
• Device and app version

We investigate all reports and correct scoring errors when identified.

Yes! We use industry-standard security:

• Firebase secure authentication
• Encrypted data transmission (HTTPS/TLS)
• Encrypted password storage
• Regular security audits

See our Privacy Policy for more details.

Violations of our fair play policy include:

• Using bots or automated prediction tools
• Creating multiple accounts
• Colluding with other users
• Exploiting bugs or vulnerabilities
• Manipulating rankings or scores

Violations result in immediate account suspension and prize forfeiture.

We use automated detection systems to identify:

• Multiple accounts from the same user
• Suspicious prediction patterns
• Bot-like activity
• Unusual login patterns

Suspected violations are reviewed by our team.